Privacy policy
How CT DIGITAL GROUP processes website enquiries, AI receptionist conversations and service-related personal information.
Updated 8 November 2026.
Who operates this website
CT DIGITAL GROUP is a UK-operated digital business providing AI-enabled services internationally. For data protection requests, contact the website operator through the contact form and select Privacy / data request. This policy applies to this website and its enquiry flow.
Information we collect
When you contact us, we process your name, email address, selected service, optional website URL, enquiry details, submission time and agreement to the privacy notice. Operational logs and abuse-prevention counters may also be processed to keep the site reliable.
What we use information for
We use enquiry data to respond to your request, assess your needs, prepare quotations, manage business relationships and protect the service. Relevant legal bases may include steps taken before a contract, contractual necessity and our legitimate interests in operating and securing the service.
Cora AI receptionist
Cora processes the messages you provide with Cloudflare Workers AI to assist your enquiry. Voice generation and optional speech transcription use the OpenAI Audio API. Do not enter passwords, payment-card data or confidential information into the conversation. The site does not automatically save ordinary Cora chat messages in the enquiries database; if you choose to prepare an enquiry, you can review the resulting text and submit it explicitly.
Storage and service providers
Website enquiries are held in a Cloudflare D1 database and made available to CTDG authorised operations through the connected CRM. Cloudflare provides infrastructure and AI services; OpenAI processes optional voice requests. Where you later pay for a service, Stripe may process billing information separately under its terms and privacy information. International transfers may occur through these services subject to their applicable safeguards.
Retention
We retain enquiry and commercial records only as long as reasonably needed to handle requests, manage a potential or actual service relationship, address disputes and meet legal duties. Security and abuse-prevention data is handled separately. Retention decisions depend on the nature of the record.
Your rights
Subject to applicable law, you may request access, correction or deletion, object to certain processing or raise a complaint with the UK Information Commissioner’s Office at ico.org.uk. Submit a Privacy / data request via our contact page; we may need to verify your identity before responding.
Cookies and analytics
See our separate cookie information page for the current website policy. We do not claim this page is a complete disclosure for every future service or third-party integration.
Get a scoped proposal or request an audit
Use the form to start the conversation. We review requirements before confirming a quote or project. No payment is taken at enquiry stage.
Managed service or bespoke project?
Need help with lead handling, AI front-desk operations, integration between business systems, or ongoing automation management? Outline the problem and we’ll recommend a sensible next step after assessment.
For search visibility, we assess the website and requirements before producing a quote. No generic SEO/AEO/GEO packages and no fixed-price promises.
Submitting an enquiry is not an order, booking or contract. Any future paid service requires an accepted scope.
